CRUSHROCK UK LTD Data Privacy Notice

 

Crushrock UK Ltd values its clients and is committed to protecting and respecting your privacy.  This Data Privacy Notice explains how we process and protect any personal data we collect or receive about you.  This Data Privacy Notice applies to personal data provided by customers.  Please read this Data Privacy Notice carefully to understand our practices regarding personal data.

We seek to comply with the EU General Data Protection Regulations May 2018.

We seek to comply with principles of "data minimisation". This means we try to ensure that we avoid collecting or processing data other than the types and volume of personal data required to achieve the purposes set out in this Data Privacy Notice.

 

Who we are 

Crushrock-UK Ltd has been recognized as a dependable Crushing Contractor and Plant Hire Company in the UK.

Your personal data has either been, or will be collected by, or transferred to, Crushrock UK Ltd and is kept in our office.  Our nominated Data Protection Officer is Fiona Maxtone who can be contacted via post at the below address. We aim to respond to all correspondence within one calendar month.

 

The Data Protection Officer
Crushrock UK Ltd

16 Sunnyside Drive

Brightons

Falkirk

FK2 0GG

 

Email: info@crushrockuk.com

Our Data Protection Officer will handle any questions you may have on the use of your personal data and your rights as a data subject. 

 

Types of personal data we hold

We capture and process a variety of different types of personal data depending on the nature of the services involved.

This includes but is not limited to:

 

Type of Personal Data

Individual details:

  • name

  • address

  • company

  • telephone number

  • email address

Financial information

  • Bank account

  • payment card details

 

How we use your personal data

We use the information you provide about yourself when contacting us or making an enquiry, for example, via e-mail, newsletter signup or by using our online enquiry form. We do not share this information with outside parties except to the extent necessary to complete that enquiry.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We never use or share the personally identifiable information provided to us via the Crushrock-UK Ltd website in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.

E-mails may be sent to inform you of news about services or offers by Crushrock-UK Ltd.

You can register with our website if you would like to receive our email newsletter about special offers and deals. During or after the registration process we may ask you how you would like to receive information from Crushrock-UK Ltd companies and any other preferences you may have.

Ongoing storage and use of your personal data

We will not keep personal data for longer than necessary for the purpose for which it is processed.  It will be retained in accordance with the Law Society of Scotland File Destruction Guidance.  Laws and regulations require us to keep records for specific periods of time.  We may also need to keep records in order to fulfil our contractual or statutory obligations or to resolve queries or disputes which may arise in the future.

We will store your personal data based upon the following criteria:

Whether the personal data is actively required for the purposes stated in this Data Privacy Notice

Whether there is a legal or regulatory reason to continue to retain the personal data

 

Your data subject rights

Under Data Protection regulation you have the right to:

  • Obtain a copy of your personal data held by Crushrock-UK Ltd

  • Have any incorrect personal data updated

  • Request the erasure of any of your personal data

  • Restrict the use of your personal data

  • Object to the use of your personal data

  • Request the personal data you provided to Crushrock-UK Ltd to be moved to another organisation

If you wish to exercise any of these rights please write to the below address stating your request and contact details. In order for Crushrock-UK Ltd to respond to your requests effectively and efficiently, please provide any further information you feel is necessary.

 

The Data Protection Officer
Crushrock UK Ltd

16 Sunnyside Drive

Brightons

Falkirk

FK2 0GG

 

If you contact us regarding the exercise of these rights, we will seek to implement your wishes. In some cases (particularly where the request relates to the restriction of use of personal data or the objecting to the use of personal data) there may be reasons why we are not able to fully comply with your request, particularly where we are required to keep and use that data to comply with legal or regulatory requirements.  We aim to respond without undue delay but within one calendar month.

 

Data Breaches

Pursuant to EU GDPR, we have a Data Breach Policy and Register in relation to any breaches relating to your personal Data.

Where a breach occurs, a full investigation must be undertaken by Crushrock-UK Ltd.  If it is determined that the same creates a high risk to the rights and freedoms of you i.e. it may impact on your physical wellbeing, property and finances or reputation, you will be informed of the same within 72 hours of us becoming aware of the breach.

 

Cookies
A cookie is a small piece of data sent by our computer to yours so that information can be recalled.  A cookie is stored by your web browser in a text file on your computer with the word ‘cookie’ in its name.  Each time your web browser requests a page from our web server, the cookie’s message is sent back. Only Crushrock-UK web server may read the contents of a cookie you accept from us.  Crushrock-UK uses cookies in the following ways: To track how users reach our site and the path they take through it to help us to improve our service to you.  When we use a cookie for this purpose, we do not record any information that will uniquely identify you. We put together the information from a very large number of users of our web site to give us an overall picture of how people visit our site. From time to time we use a third-party company to monitor and analyse traffic to, from and within our web site.  Cookies may be used as part of this process. Again, no information will be recorded   that uniquely identifies you.  From time to time we may wish to record personal information about you using cookies. You may choose to set your browser to not accept any cookies.  Please be aware that in doing this, certain websites (excluding Crushrock-UK Ltd) may not operate   correctly.

 

Complaints

Crushrock-UK Ltd is committed to providing high quality legal services. If you feel that we have not met your expectations, we'd like to know so we can put things right for you. You can submit a complaint by email to our Managing Director at andrew@crushrockuk.com or via post at the below address:

Complaints
Crushrock UK Ltd

16 Sunnyside Drive

Brightons

Falkirk

FK2 0GG

 

We would expect that any complaint can best be dealt with by contacting us in the first instance, and we will take complaints made to us seriously.  Further information can be sought from out Managing Director re our complaints policy.  However, if you wish to complain about our use of your personal data, and do not wish to contact us first, you also have the right to complain directly to the supervisory authority at ico.org.uk.

 

Telephone recording

In line with our registration and regulation by the Financial Conduct Authority, and in order to maintain high standards as well as to protect the public and staff, all telephone calls made to Crushrock-UK Ltd are recorded and retained. Under normal circumstances a call will not be retrieved, monitored or retained for longer than twelve months unless:

  • it is necessary to investigate a complaint

  • it is part of a management 'spot check' that customer service standards are being met. NB. Recordings used for quality monitoring purposes will be retained for 12 months

  • there is a threat to the health and safety of staff or visitors or for the prevention or detection of crime

  • it is necessary to check compliance with regulatory procedures

  • it will aid standards in call handling through use in training and coaching our staff. However, this will only be permitted if the recording is edited so that the caller remains anonymous and the member of staff who was party to the call agrees to its being used in this way.

  • If it becomes clear that a communication is private or the person making the call says that they do not wish to have their call recorded, the call recording will be stopped.

We shall ensure that the use of these recordings is fair and that we comply with the requirements of the relevant legislation. This includes:

  • The Regulation of Investigatory Powers Act 2000

  • The Telecommunications (Lawful Business Practice) (Interception of Communications Regulations) 2000

  • The Telecommunications (Data Protection and Privacy) Regulations 1999

  • The General Data Protection Regulation 2018

  • The Data Protection Act 2018

  • The Human Rights Act 1998

 

Collecting information

Personal data collected in the course of recording activities will be processed fairly and lawfully in accordance with data protection law. It will be:

  • adequate, relevant and not excessive

  • used for the purpose(s) stated in this policy only and not used for any other purposes

  • accessible only to managerial staff after securing permission from the Head of Secretariat

  • treated confidentially

  • stored securely

  • not kept for longer than necessary and will be securely destroyed once the issue(s) in question have been resolved.

 

Advising callers that calls are being monitored/recorded

Where call recording facilities are used, we will inform the caller that their call is being monitored/recorded for quality/training purposes so that they have the opportunity to consent by continuing with the call or hanging up.

 

Further Information
We hope that the contents of this privacy notice address any queries that you may have about the personal information we may hold about you and what we may do with it. However, if you do have any further queries, comments or requests, please contact us.  Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/

 

Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 07/05/2022.